I was heading to the opening of Jimmy's Coffee newest location: 100 Portland. When I got there the coffee shop was humming with activity— busy for an opening day.

I was meeting Ryan Maloney, the Director of Operations for Jimmy's Coffee. Ryan had been managing the day-to-day operations for the last two years ago and I wanted to find out what it took to run an independent coffee shop in Toronto— which, as he framed it, is "one of the most competitive coffee markets ...